It sounds to me like the newer version hasn't updated the associate between
.ask files and the new installation folder. What happens when you double
click another .ask file? If it also displays an error then it may indeed be
a bug in the AskSam installation. In that case the problem is not that the
file itself has been deleted, but rather that windows can't find an AskSam
----- Original Message -----
From: "David Wilson" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, February 17, 2003 6:54 PM
Subject: Re: Assistance please - file recovery
> You are quite correct, Phillip.
> For some reason, maybe under my control, the install process set
> up, and the program pointed to:
> c:\Program Files
> a place I never go to when using askSam.
> My files weren't there, I couldn't find 'em, and I freaked.
> So, I have since discovered that my files are happily where they always
> were, and I can indeed browse from askSam5.1 to get to them.
> Nevertheless, as these old files were linked to my older version of
> when I double click in Windows Explorer, I get the error message, which
> compounded my freak factor.
> But as reported, all I need to do is have askSam5.1 up and running if I
> double click on them, if ever I wanted to access them that way!
> (It WAS late at night, and I panicked........)
> Thank you.
> PS I spent the afternoon backing up the 40 files in question onto
> media, and have resolved to me more stringent with my back up policy!
> PPS The fact that my old password key, carefully recorded before
> uninstalling, does not work with the new program is another matter :-(
> ----- Original Message -----
> From: "Phillip Rodokanakis" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Monday, February 17, 2003 10:41 AM
> Subject: Re: Assistance please - file recovery
> > David:
> > I seriously doubt that askSam has a bug in the area you describe. Are
> > sure you're pointing to the correct folder where the files are located
> > you're trying to open a file inside askSam?
> > For example:
> > If your files were located in a folder under the askSam program files,
> > as:
> > C:\Program Files\askSam\askSam5\Working Files
> > It's quite possible that after reinstalling askSam 5.1, when you go to
> > a file inside askSam, the program points to:
> > C:\Program Files\askSam\askSam5\
> > If that's the case, you won't be able to see the files in the folder
> > "Working Files." I take it, of course, that you know that you can
> > to other folders when you try to open an askSam file; when the File/Open
> > window pops open, just click on the down arrow next to the "Look in:"
> > name. This opens up your computer's navigational tree and you can then
> > askSam view the contents of whatever folder you like.
> > Anyway, as long as you can open the files that's all that matters. Best
> > luck.
> > Best Regards, Phil
> > ______________________________
> > Phillip Rodokanakis
> > Consultant and Authorized Reseller
> > askSam Systems, Inc.
> > Tel.: 703-766-0500 (Office)
> > FAX: 703-736-0817
> > Email: [log in to unmask]