Thank you for your feedback. Our Shipping Department may have made an error
when they sent you the package. Sorry for the inconvenience.
If you already have installed askSam 5.0 you can get the Upgrade Patch and
new Help From -
Below are the instructions -
Step1: Download the Upgrade Patch from the link below.
Step2: Unzip the contents of this file into your askSam 5 program
directory, overwriting all files. By default, this directory is located at
Step3: Download Help and Documentation files.
Step4: Repeat step 2.
Please note that this does not require you to un-install existing version
of askSam 5.0.
If you haven't installed the copy of askSam 5.0, then here is the URL to
download the full version of askSam 5.1. Use the serial number you were
given along with the CD.
At 11:29 PM 2/25/2003 -0800, you wrote:
>I ordered an upgrade to askSam 5.1 Pro. Today I received my package and
>installed it. Problem is, they sent me 18.104.22.1684 Pro. I suggest anyone
>ordering the physical package check this after they get it. You or one of
>your customers could end up with the wrong version and not know it. There
>was no advisement in the package about the actual version number, and I
>received no notice of about having to download an additional upgrade as
>soon as I receive it.